Email: info@diamondleisure.co.uk. | Phone: 0333 200 3340

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Gambling Commission Compliance

At Diamond Leisure, regulatory compliance, transparency and responsible operation sit at the core of everything we do. As a long-term supplier of commercial gaming and amusement machines, we operate in strict accordance with UK gambling legislation and the standards set by the UK Gambling Commission.

This page is intended to provide venue operators, licensing authorities and partners with clear assurance of our compliance-led approach.

 

 

Fully Licensed & Regulated Operator

Diamond Leisure supplies and manages gaming and amusement machines in accordance with the Gambling Act 2005, associated statutory instruments, and relevant Gambling Commission guidance.

Where required, we operate under the appropriate UK Gambling Commission licences, and ensure that all machines supplied to venues are:

  • Correctly categorised (including AWP and other permitted machine types)

  • Supplied only to suitable and approved premises

  • Operated in line with national legislation and local authority conditions

We actively monitor regulatory changes to ensure continued compliance and work collaboratively with venue operators to help them meet their own licensing obligations.

 

 

Machines We Supply

We provide long-term commercial hire of regulated and non-regulated leisure equipment, including:

  • Fruit machines

  • Amusement With Prizes (AWP) machines

  • Pool tables

  • Punch machines (strength and reaction-based amusement machines)

  • Jukeboxes and related entertainment equipment

All gaming machines supplied are:

  • Configured to comply with current stake and prize limits where applicable

  • Correctly categorised under UK legislation

  • Maintained in line with technical, safety and compliance standards

Punch machines and other non-gambling amusement equipment are supplied strictly as skill or strength-based amusement devices and are:

  • Non-cash prize machines

  • Operated without gambling functionality

  • Supplied and maintained in accordance with safety guidance and venue suitability requirements

 

 

Venue & Operator Responsibilities

While Diamond Leisure remains responsible for the supply, ownership, servicing and regulatory suitability of machines, venue operators also carry legal responsibilities.

Venues must:

  • Hold any required premises licences, permits or exemptions

  • Ensure machines are sited and operated only in approved areas

  • Comply with all local council and licensing authority conditions

  • Take reasonable steps to prevent underage gambling and misuse

We provide practical guidance where appropriate and reserve the right to suspend or remove equipment if regulatory, licensing or reputational risks are identified.

 

Responsible Gambling & Player Protection

Diamond Leisure supports responsible gambling principles and expects all gaming equipment to be operated fairly, transparently and responsibly.

This includes:

  • Compliance with age restriction requirements

  • Clear display of relevant machine information

  • Appropriate siting and supervision within venues

Where applicable, we assist venues with guidance on signage, player awareness and responsible operation expectations.

 

Maintenance, Monitoring & Regulatory Oversight

All machines supplied by Diamond Leisure are:

  • Regularly serviced and maintained

  • Inspected for safety, compliance and performance

  • Updated, replaced or withdrawn if regulatory standards change

We actively monitor Gambling Commission updates, technical standards and industry guidance to ensure continued compliance across our machine estate.

 

Local Authority & Licensing Cooperation

We cooperate fully with:

  • Local councils

  • Licensing authorities

  • Regulatory bodies

This includes providing documentation, machine details and compliance information upon reasonable request.

 

Professional Standards

Diamond Leisure operates as a professional, long-term supplier of commercial gaming and amusement machines to venues across the UK.

Our approach is built on:

  • Full compliance with applicable gambling and licensing legislation

  • Transparent commercial arrangements with venue operators

  • Ongoing cooperation with local authorities and licensing bodies

  • Responsible supply, maintenance and oversight of leisure equipment

This ensures clarity, confidence and regulatory assurance for venue operators, stakeholders and partners.

 

Further Information

For official guidance on gambling regulation in the UK, please refer to the UK Gambling Commission website.

If you have questions about machine categories, venue suitability or compliance requirements, please contact us using the details provided on this Website.

 

This page is provided for general compliance and transparency purposes and does not constitute legal advice. Nothing on this page overrides or replaces the terms of any formal hire agreement or commercial contract.

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