Email: info@diamondleisure.co.uk. | Phone: 0333 200 3340

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Privacy Policy

Last updated: 4th August 2025

At Diamond Leisure Ltd (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://diamondleisure.co.uk, contact us, or use our services.

1. Who We Are

Diamond Leisure 
Registered Office: Unit 31 Squires Gate Industrial Estate, Squires Gate Lane, Blackpool FY4 3RN
Phone: 01253 845835
Email: info@diamondleisure.co.uk
Website: https://diamondleisure.co.uk

2. What Information We Collect

We may collect and process the following personal data:

  • Your name, email address, phone number, and business/venue details are collected when you fill out our contact form or get in touch with us directly.

  • Your IP address, browser type, and browsing data when you use our website (collected via cookies – see Section 7).

  • Any other personal information you voluntarily provide during communications or service enquiries.

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide customer support

  • Deliver and manage our gaming and amusement machine hire services

  • Improve our website and user experience

  • Send relevant service updates or marketing communications (if you’ve opted in)

  • Comply with legal obligations

4. Legal Bases for Processing

We process your data under the following legal grounds:

  • Consent – where you’ve given permission (e.g., to receive marketing emails)

  • Contract – where processing is necessary to fulfil a contract or service request

  • Legal obligation – to meet our legal responsibilities

  • Legitimate interests – such as improving services and preventing fraud

5. Who We Share Your Data With

We do not sell your personal information. However, we may share your data with:

  • Service providers or contractors working on our behalf (e.g., website hosting, IT support)

  • Legal authorities where required by law

  • Our internal team for operational purposes

Any third-party service providers are required to keep your information secure and only process it as instructed.

6. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your personal data, including secure servers, restricted access, and encryption where applicable.

7. Cookies

Our website uses cookies to enhance your experience and analyse site traffic. You can choose to accept or decline cookies through your browser settings. For full details, please see our Cookie Policy (if applicable).

8. How Long We Keep Your Data

We retain your personal information only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements. You can request deletion at any time (see Section 9).

9. Your Data Protection Rights

Under the UK GDPR, you have rights including:

  • The right to access the personal data we hold about you

  • The right to request correction of inaccurate data

  • The right to request erasure of your data

  • The right to object to or restrict processing

  • The right to data portability

  • The right to withdraw consent (where processing is based on consent)

To exercise any of these rights, please email us at info@diamondleisure.co.uk.

10. Contacting the ICO

If you are not satisfied with our response or believe we are processing your data unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Helpline: 0303 123 1113

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

Last updated: 4th August 2025

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